Industrial customer operations
Everything that happens after machine delivery, organized in one platform.
Afterbase helps machine builders organize customer operations, operational insights and AI-powered automation after machines are delivered.
Industry reality
Machine builders have digitized production. Why is everything after delivery still manual?
Engineering
Digitized
Production
Automated
ERP
Integrated
After-sales
Still manual
The platform
One platform for post-delivery operations.
Afterbase combines customer operations, operational insights and workflow automation into one operational layer.
Customer Operations
A connected customer environment for machines, service communication, spare parts, documentation and order status after delivery.
- Machines & installed base
- Documentation & manuals
- Direct service communication
- Instruction videos
- QR code machine access
- ERP-connected spare parts ordering
- Interactive 3D machine viewer
Operational Insights
Turn ERP, service and operational source data into dashboards, KPIs and AI-powered conversations with your business data.
- ERP dashboards
- Service KPIs
- Order insights
- Operational reporting
- Chat with your reports
Automate
AI-powered workflows that reduce repetitive service work and turn incoming communication into structured action.
- Email classification
- Quote requests
- Ticket routing
- Order creation
- Workflow automation
Customer Operations
Every machine becomes its own customer operations workspace.
Give customers and service teams one place to communicate, retrieve information, order parts and work around the actual machine, order, quote or ticket.
Watch Customer Operations demo →Machine-based chatroom
Instruction videos
QR code machine access
ERP-connected spare parts cart
Interactive 3D machine viewer
Documentation and service requests
Operational Insights
From static dashboards to conversations with operational data.
Afterbase helps teams understand ERP, service and operational source data without turning every question into a reporting project.
Watch Operational Insights demo →Automate
Turn incoming communication into structured operational action.
Automate repetitive service work by classifying messages, routing requests and creating follow-up actions from customer communication.
Watch AI-powered Automation demo →Service automation flow
From message to action
Customer Stories
Built around real aftersales operations.
See how machine builders use Afterbase to give customers better access to information, reduce operational dependency and create a more scalable service experience.
Evenution
Customer self-service without office hours.
A connected customer environment gives international customers and distributors 24/7 access to relevant ERP information, documentation and customer-specific operational data.
Read the customer storyConnected sources
AI-powered Automation
Polyketting
From service email to ERP workflow.
The Service Email Analyzer is already processing real service-related requests and demonstrates how AI can perform operational work instead of acting as another chatbot.
“We expect this AI agent to automatically process 60 to 70% of incoming service-related emails.”
Full customer story coming next
Knowledge Center
Learn from the challenges behind scalable aftersales.
Practical articles on customer self-service, ERP integration, service automation and digital documentation for machine builders.
Integrations
Built around the systems machine builders already use.
Afterbase connects with ERP systems, connected machine platforms and custom APIs to make operational data usable for service teams and customers.
IXON CloudEcosystem
Connected to a strong industrial ecosystem.
Afterbase works alongside established industrial platforms while remaining ERP-independent by design.
IXON Technical Implementation Partner
Afterbase is delivered by iAnalytics, an official IXON Technical Implementation Partner, combining secure industrial connectivity with customer operations and operational context.
Strategic collaboration
ECI Ridder iQ
Deep ERP expertise and close collaboration around scalable digital aftersales for machine builders.
Open integration architecture
ERP-independent by design
Connect Isah, IFS and other ERP or data environments through APIs, databases and custom connectors.
Business impact
Growth should not create operational complexity.
Why Afterbase
Designed for the operational reality of machine builders.
Purpose-built for machine builders
Works with existing ERP and machine ecosystems
Combines customer operations, operational insights and automation
Fast to deploy without large enterprise projects
See Afterbase in action
Make your aftersales operation as scalable as the machines you build.
See how Afterbase can fit around your existing ERP, documentation and service processes.